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October 05, 2016

USPS FY 16 Mid-year REDRESS® Results

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by Jeff Slye

Based on performance results it is easy to see that REDRESS® mediation has been a very successful part of the Postal Service’s EEO process. Clearly the Mediators have played a significant role in this success story. 

Through the 3rd quarter of FY16, nationally there have been a total of 10,354 informal EEO complaints filed with the USPS. The Postal Service’s fiscal year runs from October 1st until September 30th. Through June 30, 2016, a total of 3,685 of these informal cases have been mediated through our REDRESS® program. And of the 3,685 cases that were mediated, 1,996, or 54.1% were resolved at the table. This is a significant number of cases where the parties resolved their differences during mediation.

The consistent performance of REDRESS® mediation has been beneficial to the EEO function in forecasting yearly EEO formal complaint volumes. The EEO formal process is much more costly to the Agency in terms of processing costs as compared to the informal process. When complaints are resolved during REDRESS® mediation in the informal process, the Postal Service has avoided significant costs associated with potential formal complaints.

In addition to the percentage of cases resolved at the mediation table, another important measurement for EEO is the mediated flow thru rate as shown in the last column of the above chart. This rate reflects the percentage of mediated cases that go on to file a formal EEO complaint.

The difference between the percentage of cases resolved at the table and the mediation flow through rate are the number of mediated cases that are settled, withdrawn, or has decided not to pursue a formal complaint after the mediation is conducted.

Based on performance results it is easy to see that REDRESS® mediation has been a very successful part of the Postal Service’s EEO process. Clearly the Mediators have played a significant role in this success story. We thank you for the time and effort you put into each and every mediation session.

 

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