The mediator must create a positive emotional climate...
“The mediator must create a positive emotional climate, while preventing interruptions and verbal attacks.” Chris Moore.
“The mediator must create a positive emotional climate, while preventing interruptions and verbal attacks.” Chris Moore.
"With the gift of listening comes the gift of healing."
- Catherine de Hueck Doherty
"Sensitivity to others is no trivial skill; rather, it is a truly precious human ability. But it isn't complex: it requires receptiveness to other people and a willingness to listen."
James Kouzes and Barry Posner
“Man ruins things much more with his words than with his silence."
Mahatma Gandhi
“A “no” uttered from the deepest conviction is better and greater than a “yes” merely uttered to please, or what is worse, to avoid trouble.”
Mahatma Gandhi
“No one would talk much in society, if he knew how often he misunderstands others.”
Goethe
“Seek first to understand, then to be understood.”
Stephen R. Covey
“The biggest problem with communication is the illusion that it has been accomplished.”
George Bernard Shaw
“Not communicating is the same as wrongdoing.”
N!ani Kxao
Ju/’Hoan San Community Member
“One of our strongest weapons is dialogue.”
Nelson Mandela