The mediator must create a positive emotional climate...

“The mediator must create a positive emotional climate, while preventing interruptions and verbal attacks.” Chris Moore.

The gift of listening

"With the gift of listening comes the gift of healing."

- Catherine de Hueck Doherty

Sensitivity requires a willingness to listen

"Sensitivity to others is no trivial skill; rather, it is a truly precious human ability. But it isn't complex: it requires receptiveness to other people and a willingness to listen."

James Kouzes and Barry Posner

Silence

“Man ruins things much more with his words than with his silence."

Mahatma Gandhi

When a No is better than a Yes

“A “no” uttered from the deepest conviction is better and greater than a “yes” merely uttered to please, or what is worse, to avoid trouble.”

Mahatma Gandhi

No one would talk much

“No one would talk much in society, if he knew how often he misunderstands others.”

Goethe

Seek first

“Seek first to understand, then to be understood.”

Stephen R. Covey

The biggest problem with communication

“The biggest problem with communication is the illusion that it has been accomplished.”

George Bernard Shaw

Not Communicating!

“Not communicating is the same as wrongdoing.”
N!ani Kxao
Ju/’Hoan San Community Member

Dialogue

“One of our strongest weapons is dialogue.”

Nelson Mandela