Conflict Management Quotes

30% of a typical managers time

Up to 30% of a typical managers time is spent dealing with conflict.
Thomas, K and Schmidt, W. (1976)

Time handling workplace conflict

“Over two-thirds of managers spend more than ten percent of their time handling workplace conflict and forty-four percent of managers spend more than twenty percent of their time on conflict-related issues.”
Craig Runde
Center for Creative Leadership

The talent most lacking

“The talent most lacking in corporate America is the ability to effectively manage conflict in the workplace.”
Bob Delaney

Conflict glossed over and avoided 50% of time!

“In slightly more than half of the instances in which conflict appears, it is glossed over and avoided. Another 30% of the time, it precipitates heated clashes with no productive result. Only one time in five (20%) is conflict surfaced, debated, and authentically resolved”
Richard Pascale