Conflict Management Quotes

The gift of listening

"With the gift of listening comes the gift of healing."

- Catherine de Hueck Doherty

Sensitivity requires a willingness to listen

"Sensitivity to others is no trivial skill; rather, it is a truly precious human ability. But it isn't complex: it requires receptiveness to other people and a willingness to listen."

James Kouzes and Barry Posner

A good listener

"A good listener is not only popular everywhere, but after a while he gets to know something."
Wilson Mizner

Deep listening from the heart

"Deep listening from the heart is one half of true communication. Speaking from the heart is the other half."

Sara Paddison

Listening with hope

"Instead of talking in the hope that people will listen,
try listening in the hope that people will talk."
Dr. Mardy Grothe

The single most important on-the-job skill

"After more than fourty years in business, I've concluded that listening is the single most important on-the-job skill that a good manager can cultivate."
J.W.Marriott, Jr

The need to understand and be understood

"The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them. "
Ralph Nichols

Do your best to understand

"When people talk to you, look them in the eyes and focus on what they're saying. Really listen. Do your best to understand what they are trying to say."
Richard Gephardt

The first thing I would do is listen

“. . .the first thing I would do is listen. I would try to understand why he had acted in that cruel way. I would try to understand all of the suffering that had led him to violence. It might not be easy to listen in that way, so I would have to remain calm and lucid. I would need several friends with me, who are strong in the practice of deep listening, listening without reacting, without judging and blaming. In this way, an atmosphere of support would be created for this person and those connected so that they could share completely, trust that they are really being heard.” Thich Nhat Hanh

By listening to them

“The best way to persuade people is with your ears - by listening to them.”
Dean Rusk